Customer Service Practitioner Apprenticeship
Start Date: 4th January 2021
Other start dates:
April 2021 and September 2021
- Length 2 years
- Study Full-Time
- Location Employer Based
Qualification Gained
City and Guilds Level 2 Customer Service Practitioner Apprenticeship
More about the course
Are you passionate about working with customers? Do you want to forge a career in customer service?
This Customer Service Practitioner apprenticeship will support you in delivering high quality service to customers, including one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery and gaining insight through measuring customer satisfaction.
You will develop excellent customer service skills and behaviours, as well as product and/or service knowledge. You will provide service in line with your employer's customer service standards and strategy, and appropriate regulatory requirements.
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What can I do with a qualification in Business
Daily tasks:
- Assesses and advises on factors affecting business performance.
- Determines staffing levels appropriate for accounting activities.
- Plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company.
- Participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation.
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Daily tasks:
- Produces and/or assesses reports and recommendations concerning marketing and sales strategies.
- Controls the recruitment and training of staff.
- Examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities.
- Discusses employer.
- Liaises with other senior staff to determine the range of goods or services to be sold.
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Daily tasks:
- Stays abreast of and ensures adherence to relevant legislation regarding tendering and procurement procedures.
- Researches and identifies new products and suppliers.
- Interviews suppliers.
- Arranges for quality checks of incoming goods and ensures suppliers deliver on time.
- Negotiates prices and contracts with suppliers and draws up contract documents.
- Devises purchasing policies, decides on whether orders should be put out to tender and evaluates suppliers.
- Determines what goods, services and equipment need to be sourced.
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Daily tasks:
- Directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.
- Stays abreast of changes in media, readership or viewing figures and advertising rates.
- Reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary.
- Conceives advertising campaign to impart the desired product image in an effective and economical way.
- Defines target group and implements strategy through appropriate media planning work.
- Liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives.
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Daily tasks:
- Stays abreast of relevant legislation, considers its impact on the organisation.
- Considers alternative work procedures to improve productivity.
- Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations.
- Develops and administers salary, health and safety and promotion policies.
- Undertakes industrial relations negotiations with employees.
- Provides or arranges for provision of training courses.
- Oversees the monitoring of employee performance and career development needs.
- Oversees the preparation of job descriptions, drafts advertisements and interviews candidates.
- Determines staffing needs.
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Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
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