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Customer Service Practitioner Apprenticeship

Start Date: Various

Newcastle College Business 12
  • Length 12 months (this does not include EPA period)
  • Study Full-Time
  • Location Employer Based

Qualification Gained

City and Guilds Level 2 Customer Service Practitioner Apprenticeship

Levels Explained

More about the course

Are you passionate about working with customers? Do you want to forge a career in customer service?

This Customer Service Practitioner apprenticeship will support you in delivering high quality service to customers, including one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery and gaining insight through measuring customer satisfaction.

You will develop excellent customer service skills and behaviours, as well as product and/or service knowledge. You will provide service in line with your employer's customer service standards and strategy, and appropriate regulatory requirements.

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What can I do with a qualification in Business

Daily tasks:

  • Assesses and advises on factors affecting business performance.
  • Determines staffing levels appropriate for accounting activities.
  • Plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company.
  • Participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation.

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Newcastle College Business 2

Median Salary

£63,487 View more

Daily tasks:

  • Produces and/or assesses reports and recommendations concerning marketing and sales strategies.
  • Controls the recruitment and training of staff.
  • Examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities.
  • Discusses employer.
  • Liaises with other senior staff to determine the range of goods or services to be sold.

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Newcastle College Business 1

Median Salary

£78,034 View more

Daily tasks:

  • Stays abreast of and ensures adherence to relevant legislation regarding tendering and procurement procedures.
  • Researches and identifies new products and suppliers.
  • Interviews suppliers.
  • Arranges for quality checks of incoming goods and ensures suppliers deliver on time.
  • Negotiates prices and contracts with suppliers and draws up contract documents.
  • Devises purchasing policies, decides on whether orders should be put out to tender and evaluates suppliers.
  • Determines what goods, services and equipment need to be sourced.

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Newcastle College Business 12

Median Salary

£50,372 View more

Daily tasks:

  • Directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.
  • Stays abreast of changes in media, readership or viewing figures and advertising rates.
  • Reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary.
  • Conceives advertising campaign to impart the desired product image in an effective and economical way.
  • Defines target group and implements strategy through appropriate media planning work.
  • Liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives.

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Newcastle College Business 10

Median Salary

£59,250 View more

Daily tasks:

  • Stays abreast of relevant legislation, considers its impact on the organisation.
  • Considers alternative work procedures to improve productivity.
  • Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations.
  • Develops and administers salary, health and safety and promotion policies.
  • Undertakes industrial relations negotiations with employees.
  • Provides or arranges for provision of training courses.
  • Oversees the monitoring of employee performance and career development needs.
  • Oversees the preparation of job descriptions, drafts advertisements and interviews candidates.
  • Determines staffing needs.

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Newcastle College Business 11

Median Salary

£50,210 View more

Daily tasks:

  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.
  • Authorises payment for supplies received and decides on vending price, discount rates and credit terms.
  • Oversees the maintenance of financial and other records and controls security arrangements for the premises.
  • Ensures customer complaints and queries regarding sales and service are appropriately handled.
  • Ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently.
  • Liaises with other staff to provide information about merchandise, special promotions etc. to customers.
  • Appoints staff, assigns tasks and monitors and reviews staff performance.

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Median Salary

£27,635 View more

Daily tasks:

  • Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
  • Approves and arranges shipboard entertainment and shore trips and liaises with ship.
  • Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
  • Determines financial, staffing, material and other short- and long-term needs.
  • Analyses demand and decides on type, standard and cost of services to be offered.

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Newcastle College Travel And Tourism 10

Median Salary

£29,503 View more

Daily tasks:

  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.
  • Authorises payment for supplies received and decides on vending price and credit terms.
  • Maintains financial and other shop records and controls security arrangements for the premises.
  • Ensures that adequate reserves of merchandise are held and orders new stock as required.
  • Provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with.
  • Oversees staff training, rotas and the allocation of work.
  • Determines staffing, financial, material and other short- and long-term requirements.
  • Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business.

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Median Salary

£29,440 View more

Daily tasks:

  • Runs workshops, and addresses seminars, conferences and the media to present results of research activity or to express professional views.
  • Advises governments, commercial enterprises, organisations and other clients in light of research findings.
  • Determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions.
  • Identifies problems concerned with business strategy, policy, organisation, procedures, methods and markets.
  • Assesses the functions, objectives and requirements of the organisation seeking advice.

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Median Salary

£44,844 View more

Daily tasks:

  • Reports regularly on progress to the client or to senior managers.
  • Ensures that each stage of the project is progressing on time, on budget and to the right quality standards.
  • Negotiates with contractors and suppliers for materials and services.
  • Selects and leads a project team.
  • Draws up a detailed plan for how to achieve each stage of the project.
  • Agrees timescales, costs and resources needed.
  • Finds out what the client or company wants to achieve.

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Median Salary

£52,130 View more

What can I do with a qualification in Business

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