Newcastle is famed for its warm welcome and is frequently named the UK's friendliest city. Travel and tourism at Newcastle College works with some of the region's best hoteliers, travel providers and commercial enterprises to support the region's culture, business and tourism.
Whether you're just starting out in the industry or are looking to upskill, we have a course for you. We offer part-time courses alongside full-time 16-18 college and undergraduate degrees. Work experience and guest lectures are at the heart of our curriculum and we work with companies like LNER, The Apartment Group, Copthorne Hotel and Northumberland Tourist board. If you want to gain great people skills and learn how to host fantastic trips and events, explore our courses.
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Take a closer look at our courses
Travel and Tourism at Newcastle College
What can I do with a qualification in Travel and Tourism?
Hotel and accommodation managers and proprietors
Travel agency managers and proprietors
Conference and exhibition managers and organisers
Travel agents
Air travel assistants
Rail travel assistants
Leisure and travel service occupations n.e.c.
Leisure and Sports Managers
Restaurant and Catering Establishment Managers and Proprietors
Transport and Distribution Clerks and Assistants
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
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Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
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Daily tasks:
- Ensures that Health and Safety and other statutory regulations are met.
- Liaises closely with venue staff to ensure smooth running of the event.
- Plans work schedules, assigns tasks, and co-ordinates the activities of designers, crafts persons, technical staff, caterers and other events staff.
- Allocates exhibition space to exhibitors.
- Develops proposal for the event, and presents proposal to client.
- Discusses conference and exhibition requirements with clients and advises on facilities.
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Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
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Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
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Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
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Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Powered by EMSI
Daily tasks:
- Ensures custody of all cash receipts and organises regular stock checks.
- Recruits, supervises and trains staff.
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on the facilities available and promotes publicity in relation to shows, games, races, new theme parks, etc..
- Keeps abreast of new trends and developments in recreational activities and arranges exhibitions, theatrical productions, concerts, demonstrations etc..
- Ensures that facilities are kept clean and in good condition and that appropriate health and safety requirements are adhered to.
- Organises timetable of activities/schedule of programmes.
Powered by EMSI
Daily tasks:
- Determines staffing, financial, material and other short- and long-term requirements.
- Checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit.
- Plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff.
- Verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements.
- Purchases or directs the purchasing of supplies and arranges for preparation of accounts.
- Discusses customer.
- Decides on range and quality of meals and beverages to be provided.
- Plans catering services and directs staff.
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Daily tasks:
- Maintains records regarding the movement and location of freight, containers and staff.
- Obtains customs clearance and processes import and export documentation necessary for the movement of goods between countries.
- Monitors tachograph readings and maintains records of hours worked and distance travelled by drivers.
- Formulates delivery loads, vehicle schedules and routes to be followed by delivery staff.
- Processes customer orders and forwards requisition documentation to storage and distribution personnel.
Powered by EMSI
What can I do with a qualification in Travel and Tourism?
Hotel and accommodation managers and proprietors
Daily tasks:
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
Powered by EMSI
Travel agency managers and proprietors
Daily tasks:
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on currency and passport/visa regulations and any necessary health precautions needed.
- Makes and confirms travel and accommodation bookings, arranges group holidays, tours and individual itineraries.
- Discusses client.
- Co-ordinates the activities of clerical, secretarial and other staff.
- Plans work schedules and assigns tasks and responsibilities.
Powered by EMSI
Conference and exhibition managers and organisers
Daily tasks:
- Ensures that Health and Safety and other statutory regulations are met.
- Liaises closely with venue staff to ensure smooth running of the event.
- Plans work schedules, assigns tasks, and co-ordinates the activities of designers, crafts persons, technical staff, caterers and other events staff.
- Allocates exhibition space to exhibitors.
- Develops proposal for the event, and presents proposal to client.
- Discusses conference and exhibition requirements with clients and advises on facilities.
Powered by EMSI
Travel agents
Daily tasks:
- Advises on issues of currency, passports, visa requirements, insurance, car hire, vaccinations and other health precautions.
- Informs client of any changes in travel arrangements.
- Handles cash, debit and credit card payment.
- Consults travel time-tables, books travel tickets and accommodation.
- Establishes availability with tour operators and makes bookings.
- Discusses client requirements and shows brochures containing suitable packages.
Powered by EMSI
Air travel assistants
Daily tasks:
- Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
- Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
- Sells duty-free goods during the flight.
- Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
- Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
- Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
- Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
Powered by EMSI
Rail travel assistants
Daily tasks:
- Inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train.
- Checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train.
- Attends to the safety, welfare and comfort of passengers on trains and manages train crew.
- Assists passengers with special needs to board and leave trains.
- Loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks.
- Helps with passenger enquiries and makes announcements over a public address system at stations.
- Examines and collects tickets at the ticket barrier of a railway station.
Powered by EMSI
Leisure and travel service occupations n.e.c.
Daily tasks:
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Powered by EMSI
Leisure and Sports Managers
Daily tasks:
- Ensures custody of all cash receipts and organises regular stock checks.
- Recruits, supervises and trains staff.
- Determines financial, staffing, material and other short- and long-term needs.
- Advises on the facilities available and promotes publicity in relation to shows, games, races, new theme parks, etc..
- Keeps abreast of new trends and developments in recreational activities and arranges exhibitions, theatrical productions, concerts, demonstrations etc..
- Ensures that facilities are kept clean and in good condition and that appropriate health and safety requirements are adhered to.
- Organises timetable of activities/schedule of programmes.
Powered by EMSI
Restaurant and Catering Establishment Managers and Proprietors
Daily tasks:
- Determines staffing, financial, material and other short- and long-term requirements.
- Checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit.
- Plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff.
- Verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements.
- Purchases or directs the purchasing of supplies and arranges for preparation of accounts.
- Discusses customer.
- Decides on range and quality of meals and beverages to be provided.
- Plans catering services and directs staff.
Powered by EMSI
Transport and Distribution Clerks and Assistants
Daily tasks:
- Maintains records regarding the movement and location of freight, containers and staff.
- Obtains customs clearance and processes import and export documentation necessary for the movement of goods between countries.
- Monitors tachograph readings and maintains records of hours worked and distance travelled by drivers.
- Formulates delivery loads, vehicle schedules and routes to be followed by delivery staff.
- Processes customer orders and forwards requisition documentation to storage and distribution personnel.
Powered by EMSI
Meet our students and tutors
Paige Gater
BA (Hons) Tourism and Hospitality Management (Top-Up)"The College tutors are friendly and supportive. I need extra time on my work, so they’re incredibly accommodating for that and if I have any questions I know I can always ask any member of staff for help."
Courtney Dean
Level 3 in Travel and Tourism"I saw the College offered this course so I came to an Open Day. I enjoyed the Open Day it was very informative. I meet the course tutor and the information she gave me about the course was very appealing."
Get In Touch
Upcoming events
Newcastle College University Centre Late Enrolment 2023
Rye Hill Campus
11th September -2nd October
2023
Virtual Parents' Steppin' Up Information Event
Thursday 12th October 2023
4:00pm - 7:00pm
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