People in these occupations manage and analyze technical information and communication systems, provide user support, and plan, build, and test applications and systems.
Jobholders in this sector could perform in a variety of roles such as to design, develop and maintain websites, provide technical support and advice or organise, manage and coordinate the provision of specialist IT services.
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Information technology and telecommunications directors
- Ensures that new technologies are researched and evaluated in the light of the organisation.
- Prioritises and schedules major IT/telecommunications projects.
- Considers the required IT/telecommunications staffing levels, oversees recruitment and appointment of staff and directs training policy.
- Develops the periodic business plan and operational budget for IT/telecommunications to deliver agreed service levels.
- Directs the implementation within the organisation of IT/telecommunications strategy, infrastructure, procurement, procedures and standards.
- Develops in consultation with other senior management the IT/telecommunications strategy of the organisation.
Median Salary£73,040 View more
Information technology and telecommunications professionals n.e.c.
- Deals with and reports on breaches in security.
- Examines IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised.
- Makes recommendations concerning software/system quality.
- Develops quality standards and validation techniques.
- Develops, implements and documents test plans for IT software, systems and computer games.
- Undertakes the testing of software, systems or computer games for errors, identifies source of problems and proposes solutions.
Median Salary£42,266 View more
IT specialist managers
- Reports on IT activities to senior management.
- Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved.
- Supervises the technical team and coordinates training.
- Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control.
- Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs.
- Plans, coordinates and manages the organisation.
Median Salary£51,052 View more
IT project and programme managers
- Reports on project or programme to senior management and/or client.
- Coordinates and oversees implementation of the project or programme.
- Monitors progress including project/programme budget, timescale and quality.
- Manages third party contributions to the programme or project.
- Coordinates and supervises the activities of the project/programme team.
- Plans the stages of the project or programme, reviews actions and amends plans as necessary.
- Works with client or senior management to establish and clarify the aims, objectives and requirements of the IT project or programme.
Median Salary£55,325 View more
IT business analysts, architects and systems designers
- Works closely with clients to implement new systems.
- Researches, analyses, evaluates and monitors network infrastructure and performance.
- Examines existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet clients.
- Provides advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments.
- Communicates the impact of emerging technologies to clients and advises upon the potential introduction of such technology.
- Undertakes feasibility studies for major IT developments incorporating costs and benefits, and presents proposals to clients.
- Liaises with internal/external clients in order to analyse business procedure, clarify clients.
Median Salary£51,780 View more
IT operations technicians
- Acts as a liaison between users, outside suppliers, and other technical teams.
- Performs server backup and recovery operations and restarts systems following outages.
- Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
- Analyses systems and makes recommendations to improve performance.
- Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
- Configures and sets up new server systems.
- Administers, monitors and supports internal/external networks, servers, email, database and security systems.
Median Salary£32,759 View more
IT user support technicians
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Median Salary£31,357 View more
- Maintains documentation to track and log work in progress and completed.
- Advises on and installs operating soft/firm ware and may carry out upgrades.
- Repairs or replaces defective components.
- Diagnoses hardware related faults.
- Installs, tests and maintains computer-related hardware (processors, memory chips, circuit boards, displays, sensors, data storage devices, printers, etc.) according to given specifications.
Median Salary£32,744 View more
Marketing associate professionals
- Briefs advertising team on client requirements, monitors the progress of advertising campaigns and liaises with client on potential modifications.
- Discusses possible changes that need to be made in terms of design, price, packaging, promotion etc. in light of market research with appropriate departments.
- Collates and interprets findings of market research and presents results to clients.
- Establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs.
- Discusses business methods, products or services and targets customer group with employer or client in order to identify marketing requirements.