Tourism and Hospitality Management case study

Jessica Murphy - FdA Tourism and Hospitality Management

Why did you choose to study a degree at the College?
I was already familiar with the College and thought I would have a better learning experience suited to my needs. At the College you learn in smaller groups and really get to know your classmates and course tutors. I didn’t want to be a number in a big lecture theatre at university and so thought learning in a classroom setting would be better for me.

What have you enjoyed most about your degree?
I’ve really enjoyed the volunteering opportunities we’ve been offered as part of the course. I’ve had the chance to go to London three times to assist with events through Newcastle Gateshead Initiative.

Have you had the opportunity to go on a work placement as part of your degree?
I had the opportunity to complete a 160 hour placement at the Newcastle Visitor Information Centre which I really enjoyed. I held a customer service role assisting visitors with enquiries and recommending things to see and do in Newcastle. I loved the interaction with the customers and got real satisfaction out of being able to help them make the most of their visit. The placement also helped me develop my communication skills and I was in constant contact with a range of people.

How do you feel your course prepared you for employment?
It’s made me work- ready by equipping me with the skills and knowledge I need to work in the industry. It’s increased my confidence in my ability and made me realise that I am capable of holding a management position, something that I will strive to achieve.

How would you describe the staff at the College?
The staff are really great, they’re so helpful and supportive and are always there for you. You get to know the tutors really well through learning in smaller groups. They’re really approachable and will do whatever they can to help you. My course leader in particular has been exceptional throughout my studies, always there to answer any queries I have or offer advice.

What’s Newcastle like as a student city?
Newcastle is the best city to study in, I love it. You can never get bored in Newcastle as there’s so much to see and do regardless of what you’re interested in.

Any words of advice for any student considering studying a degree at Newcastle College?
Don’t think twice about it, the opportunities that you get offered are incredible and the teaching is first class. I would recommend studying at the College to anyone.