Operations Manager Higher Apprenticeship
Start Date: Various
- Length 24 months + 5 months for End Point Assessment (EPA)
- Study Full-Time
- Location Employer Based
More about the course
This Level 5 Operations Manager Higher Apprenticeship will prepare you to lead operational areas or functions within organisations of varying scales and in various sectors.
Over 24 months, you will acquire expertise in creating and executing operational plans, managing projects, stewardship of financial assets and resources and leading teams through change in a business. You will also develop skills in stakeholder management, talent development and performance involvement, working independently and collaboratively with senior leaders.
After passing through Gateway, you will enter an End Point Assessment (EPA) period lasting roughly five months. EPA includes a professional discussion underpinned by portfolio evidence and a project proposal involving a presentation and questioning by your employer.
If you're looking for an opportunity to expand your skillset in business, operational awareness and management, then this Higher Apprenticeship will give you the chance to exhibit leadership, strategic thinking, ethical conduct and operational acumen, equipping you to effectively progress into high-level managerial roles.
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Business at Newcastle College
What can I do with a qualification in Business?
Daily tasks:
- Assesses and advises on factors affecting business performance.
- Determines staffing levels appropriate for accounting activities.
- Plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company.
- Participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation.
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Daily tasks:
- Produces and/or assesses reports and recommendations concerning marketing and sales strategies.
- Controls the recruitment and training of staff.
- Examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities.
- Discusses employer.
- Liaises with other senior staff to determine the range of goods or services to be sold.
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Daily tasks:
- Directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.
- Stays abreast of changes in media, readership or viewing figures and advertising rates.
- Reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary.
- Conceives advertising campaign to impart the desired product image in an effective and economical way.
- Defines target group and implements strategy through appropriate media planning work.
- Liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives.
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Daily tasks:
- Stays abreast of relevant legislation, considers its impact on the organisation.
- Considers alternative work procedures to improve productivity.
- Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations.
- Develops and administers salary, health and safety and promotion policies.
- Undertakes industrial relations negotiations with employees.
- Provides or arranges for provision of training courses.
- Oversees the monitoring of employee performance and career development needs.
- Oversees the preparation of job descriptions, drafts advertisements and interviews candidates.
- Determines staffing needs.
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Daily tasks:
- Negotiates and monitors contracted out services provided by the private sector to local government studies and acts upon any legislation that may affect the local authority.
- Registers and maintains records of all births, deaths and marriages in local authority area, issues appropriate certificates and reports any suspicious causes of death to the coroner.
- Co-ordinates and directs the activities of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
- Advises national and local government on the interpretation and implementation of policy decisions, acts and regulations, and provides technical assistance in the formulation of policy.
- Controls and administers budgets.
- Prepares and reviews operational and financial reports.
- Develops plans, sets objectives and monitors and evaluates performance.
- Recruits and manages staff, assigns and delegates tasks and duties, makes changes in procedures to deal with variations in workload.
- Analyses internal processes and systems, recommends and implements procedural and policy changes.
- Coordinates the organisation.
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Daily tasks:
- Performs other clerical duties not elsewhere classified including preparing financial information for management, proof reading printed material and drafting letters in reply to correspondence or telephone enquiries.
- Arranges, classifies and indexes publications, correspondence and other material in libraries and offices.
- Updates and maintains data, correspondence and other records for storage or despatch.
- Receives and pays out cash and cheques and performs closely related clerical duties.
- Prepares and checks invoices and verifies accuracy of records.
- Computes cost of product/services and maintains and balances records of financial transactions.
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Daily tasks:
- Performs specialised clerical tasks in connection with conveyancing, litigation and the maintenance of medical records.
- Copies or duplicates documents or other records.
- Classifies, files, archives and locates documents and other records.
- Examines and sorts incoming material.
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Daily tasks:
- Implements and maintains HR records systems.
- Provides administrative support for training courses, work placements etc..
- Provides practical support for recruitment and selection procedures such as checking application forms, arranging interviews of candidates and ensuring the interview panel receive all relevant documentation.
- Arranges advertisements for jobs in the relevant media.
- Supports senior HR staff in the development and implementation of HR and industrial relations policies.
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Daily tasks:
- Carries out general clerical duties.
- Handles customer complaints or forwards them to relevant member of sales team.
- Prepares sales invoices and maintains records and accounts of sales activity.
- Fields telephone enquiries from prospective customers on behalf of the sales team.
- Provides information to customers on products and prices.
Powered by EMSI
Daily tasks:
- Checks figures, prepares invoices and records details of financial transactions made.
- Receives and distributes incoming and outgoing correspondence.
- Types reports, memos, notes, minutes and other documents.
- Stores information by filling in forms, writing notes and filing records.
Powered by EMSI
What can I do with a qualification in Business?
Financial managers and directors
Daily tasks:
- Assesses and advises on factors affecting business performance.
- Determines staffing levels appropriate for accounting activities.
- Plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company.
- Participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation.
Powered by EMSI
Marketing and sales directors
Daily tasks:
- Produces and/or assesses reports and recommendations concerning marketing and sales strategies.
- Controls the recruitment and training of staff.
- Examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities.
- Discusses employer.
- Liaises with other senior staff to determine the range of goods or services to be sold.
Powered by EMSI
Advertising and public relations directors
Daily tasks:
- Directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.
- Stays abreast of changes in media, readership or viewing figures and advertising rates.
- Reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary.
- Conceives advertising campaign to impart the desired product image in an effective and economical way.
- Defines target group and implements strategy through appropriate media planning work.
- Liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives.
Powered by EMSI
Human resource managers and directors
Daily tasks:
- Stays abreast of relevant legislation, considers its impact on the organisation.
- Considers alternative work procedures to improve productivity.
- Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations.
- Develops and administers salary, health and safety and promotion policies.
- Undertakes industrial relations negotiations with employees.
- Provides or arranges for provision of training courses.
- Oversees the monitoring of employee performance and career development needs.
- Oversees the preparation of job descriptions, drafts advertisements and interviews candidates.
- Determines staffing needs.
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Business, research and administrative professionals n.e.c.
Daily tasks:
- Negotiates and monitors contracted out services provided by the private sector to local government studies and acts upon any legislation that may affect the local authority.
- Registers and maintains records of all births, deaths and marriages in local authority area, issues appropriate certificates and reports any suspicious causes of death to the coroner.
- Co-ordinates and directs the activities of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
- Advises national and local government on the interpretation and implementation of policy decisions, acts and regulations, and provides technical assistance in the formulation of policy.
- Controls and administers budgets.
- Prepares and reviews operational and financial reports.
- Develops plans, sets objectives and monitors and evaluates performance.
- Recruits and manages staff, assigns and delegates tasks and duties, makes changes in procedures to deal with variations in workload.
- Analyses internal processes and systems, recommends and implements procedural and policy changes.
- Coordinates the organisation.
Powered by EMSI
Local Government Administrative Occupations
Daily tasks:
- Performs other clerical duties not elsewhere classified including preparing financial information for management, proof reading printed material and drafting letters in reply to correspondence or telephone enquiries.
- Arranges, classifies and indexes publications, correspondence and other material in libraries and offices.
- Updates and maintains data, correspondence and other records for storage or despatch.
- Receives and pays out cash and cheques and performs closely related clerical duties.
- Prepares and checks invoices and verifies accuracy of records.
- Computes cost of product/services and maintains and balances records of financial transactions.
Powered by EMSI
Records Clerks and Assistants
Daily tasks:
- Performs specialised clerical tasks in connection with conveyancing, litigation and the maintenance of medical records.
- Copies or duplicates documents or other records.
- Classifies, files, archives and locates documents and other records.
- Examines and sorts incoming material.
Powered by EMSI
Human Resources Administrative Occupations
Daily tasks:
- Implements and maintains HR records systems.
- Provides administrative support for training courses, work placements etc..
- Provides practical support for recruitment and selection procedures such as checking application forms, arranging interviews of candidates and ensuring the interview panel receive all relevant documentation.
- Arranges advertisements for jobs in the relevant media.
- Supports senior HR staff in the development and implementation of HR and industrial relations policies.
Powered by EMSI
Sales Administrators
Daily tasks:
- Carries out general clerical duties.
- Handles customer complaints or forwards them to relevant member of sales team.
- Prepares sales invoices and maintains records and accounts of sales activity.
- Fields telephone enquiries from prospective customers on behalf of the sales team.
- Provides information to customers on products and prices.
Powered by EMSI
Other Administrative Occupations n.e.c.
Daily tasks:
- Checks figures, prepares invoices and records details of financial transactions made.
- Receives and distributes incoming and outgoing correspondence.
- Types reports, memos, notes, minutes and other documents.
- Stores information by filling in forms, writing notes and filing records.
Powered by EMSI
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Wednesday 7th January 2026
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Wednesday 4th February 2026
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