Level 3 Business Administration Apprenticeship (Sales & Lead Generation Apprenticeship) - ECO ENERGY CONSULTANTS LTD (1)

Apprenticeship Description

Are you ready to start a career combining business administration, professional sales and customer
communication? As a Business Administration, Sales & Lead Generation Apprentice with Eco Energy
Consultants Ltd, you will become a valued member of the team from day one while completing your
apprenticeship training through Newcastle College. The role provides practical experience across office administration and business development. You will support the day-to-day running of the business, maintain accurate customer and sales records, communicate with customers and suppliers, and help identify and develop new commercial opportunities for our Energy Consultants.

THE ROLE
You will work alongside the sales and administration teams, developing practical workplace skills while learning how a professional commercial energy consultancy operates. The role combines administrative support, CRM and database management, customer communication, document preparation, B2B prospecting and lead generation.

BUSINESS ADMINISTRATION RESPONSIBILITIES
• Provide day-to-day administrative support to the sales team and wider business.
• Update and maintain CRM systems, customer databases and prospect records.
• Complete accurate data entry and maintain organised electronic and paper records.
• Prepare, format and manage business documents, customer information and internal records.
• Assist with emails, correspondence and professional telephone enquiries.
• Schedule appointments, callbacks, meetings and follow-up activity.
• Support the preparation and processing of customer documentation.
• Maintain filing systems and ensure documents can be retrieved efficiently.
• Help monitor outstanding actions and follow up information required from customers.
• Assist with Letters of Authority, customer bills and other documentation used within the sales process.
• Support internal communication between sales consultants, administration and management.
• Handle customer and business information professionally and confidentially.
• Develop good time management, organisation and prioritisation skills.
• Follow company procedures relating to data protection, compliance and customer service.

SALES & LEAD GENERATION RESPONSIBILITIES
• Make outbound B2B telephone calls to prospective commercial customers.
• Introduce Eco Energy Consultants Ltd and its services professionally.
• Identify business owners, managers and energy decision-makers.
• Generate qualified leads and appointments for Energy Consultants.
Eco Energy Consultants Ltd | Business Administration, Sales & Lead Generation Apprenticeship Page 2
• Ask effective qualifying questions and identify customer needs and pain points.
• Build rapport with prospective customers and develop professional communication skills.
• Handle initial objections and carry out appropriate follow-up activity.
• Gather relevant information about customers' electricity and gas arrangements.
• Learn to understand commercial energy bills, suppliers, contract terms and renewal dates.
• Record calls, leads, appointments and outcomes accurately within the CRM.
• Support Energy Consultants by providing complete and accurate lead information.
• Contribute to the development of new business opportunities and customer relationships.

TRAINING & DEVELOPMENT
No previous energy-industry experience is required. Full workplace training, coaching and ongoing support will be provided. You will develop skills in business administration, customer service, professional communication, digital systems, CRM management, document preparation, organisation, B2B telephone communication, prospecting, appointment setting, questioning and listening, objection handling and commercial awareness. You will also develop an understanding of the commercial energy industry, including electricity and gas terminology, energy bills, suppliers, contract dates, Letters of Authority, Change of Tenancy processes, energy procurement and the information required to progress a commercial energy opportunity.

WHO WE'RE LOOKING FOR
• Ambitious, enthusiastic and eager to learn.
• Organised with good attention to detail.
• Confident communicating with people, or willing to develop that confidence.
• Interested in business, administration, sales and customer service.
• Reliable, punctual and able to follow instructions and procedures.
• Comfortable using computers and willing to learn CRM and office systems.
• Professional when handling customer information and business correspondence.
• Resilient, positive and able to work effectively as part of a team.

SALARY & PAY
The salary will be paid at the National Minimum Wage applicable to apprentices. The current apprentice rate is £8.00 per hour. Eco Energy Consultants Ltd will review the apprentice's rate of pay where required in accordance with age, apprenticeship year and any future changes to statutory National Minimum Wage rates.
The apprentice will be employed by Eco Energy Consultants Ltd while undertaking apprenticeship training through Newcastle College.

WHAT WE OFFER
• A paid apprenticeship with structured workplace learning.
• Newcastle College apprenticeship training.
• Full in-house business administration, sales and commercial energy training.
• Practical experience using CRM, customer records and business documentation.
• Hands-on B2B sales and lead-generation experience.
• Ongoing coaching and support from experienced professionals.
• Development of administration, communication, organisation, sales and customer-service skills.
• Opportunities for long-term career progression within Eco Energy Consultants Ltd.

CAREER PROGRESSION
Business Administration, Sales & Lead Generation Apprentice / Business Administrator / Lead Generator /
Senior Lead Generator / Sales Administrator / Energy Consultant / Account Manager / Senior Energy
Consultant / Business Development / Management

Successful apprentices may progress into business administration, sales, account management, customer retention,partner management, energy consultancy or other areas of the company depending on their strengths and career goals.

EQUAL OPPORTUNITIES
Eco Energy Consultants Ltd is committed to providing equal opportunities. Applications are welcomed from suitable candidates regardless of background. We particularly welcome applicants who may not yet have extensive work experience but can demonstrate enthusiasm, reliability, professionalism and a genuine willingness to learn. 

APPLICATION
Candidates should submit an up-to-date CV and a brief introduction explaining why they are interested in a Business Administration, Sales & Lead Generation Apprenticeship with Eco Energy Consultants Ltd.

LEARN. DEVELOP. BUILD A CAREER IN BUSINESS & PROFESSIONAL SALES.