Level 3 Business Administration Apprentice (Lettings & Property Management Assistant) - Everbest Properties

Apprenticeship Description

Apprentice Lettings & Property Management Assistant 

Location: Newcastle City Centre Hours: Minimum 30 hours per week (including one day at college) Salary: Competitive (above apprenticeship minimum wage) 

About Everbest Properties 

Everbest Properties is a fast-growing, independent estate and lettings agency based in the heart of Newcastle. We pride ourselves on delivering exceptional customer service and building lasting relationships with our landlords, tenants and applicants. 

We're looking for an enthusiastic, motivated and people-focused Apprentice Lettings & Property Management Assistant to join our friendly team. This is an exciting opportunity to gain hands-on experience across all aspects of residential lettings and property management while working towards a nationally recognised qualification. 

No two days are the same, and you'll develop valuable skills in customer service, administration, property management and sales within a supportive and professional environment. 

What You'll Be Doing 

As part of our team, you'll receive full training while assisting with a wide variety of tasks, including: 

• Responding to property enquiries from prospective tenants. 

• Contacting applicants and arranging property viewings. 

• Liaising with applicants, landlords and tenants throughout the letting process. 

• Preparing tenancy documentation and completing referencing using our in-house systems, including Goodlord. 

• Carrying out property viewings, routine inspections, inventories and check-out inspections. 

• Supporting the management of our property portfolio by responding to maintenance enquiries. 

• Liaising with a wide range of contractors to arrange repairs and maintenance works. 

• Processing contractor invoices and updating our property management systems. 

• Monitoring compliance and ensuring safety certificates are obtained and renewed on time. 

• Welcoming clients and visitors to the office, providing a professional first impression. 

• Editing property photographs and preparing listings for marketing. 

• Providing general administrative support to the team and assisting wherever needed. 

What We're Looking For 

We're looking for someone who is: 

• Friendly, confident and enjoys speaking with people. 

• Organised with excellent attention to detail. 

• Eager to learn and develop new skills. 

• Professional, reliable and able to manage multiple tasks. 

• Comfortable using computers and learning new software. 

• A team player with a positive, can-do attitude. 

• Keen to build a long-term career within the property industry. 

A full UK driving licence would be advantageous but is not essential. 

What You'll Gain 

This apprenticeship offers genuine career development within a growing business. You'll receive practical experience across every area of lettings and property management while working alongside experienced professionals who are committed to helping you succeed. 

You'll gain: 

• A fully funded Level 3 Apprenticeship qualification. 

• Hands-on experience across both lettings and property management. 

• One-to-one mentoring and ongoing support throughout your apprenticeship. 

• Opportunities for future progression within the company upon successful completion. 

Benefits 

• 25 days' annual leave (including bank holidays). 

• An extra day's holiday for your birthday. 

• Company pension scheme. 

• Regular team lunches. 

• Sweet treats during busy periods. 

• Friendly and supportive working environment. 

• Ongoing one-to-one support and training whenever needed. 

• Real opportunities to progress your career within Everbest Properties. 

If you're enthusiastic, enjoy working with people and are looking to start a rewarding career in the property industry, we'd love to hear from you.