International Support
Using an Agent
Newcastle College has a licence to sponsor international students under the name of NCG. We work with approved agents in various countries to offer advice and guidance to students and applicants. We are committed to the Agent Quality Framework to enhance the experience of our students and maintain the highest standards of agent management.
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What to expect if you use an agent
Our approved agents will help you to find the best course for you and our International Development Officers, based in the International Office at the College, work closely with our approved agents to make sure they have the most up-to-date information about our courses, application process and UKVI requirements.
Newcastle College provides ongoing training to our approved agents to maintain the highest standards. If you use one of our approved agents to apply and enrol at Newcastle College, we pay commission to the agency. Using an agent to apply won't affect your chances of being accepted for a course.
We expect our agents to act with integrity and to be honest and accurate with the information they communicate about the College.
Things to be aware of
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Agents can assist you with your application and provide advice and guidance on different courses. They can also submit your application and supporting documents
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While the agent can assist you in this process, you have overall responsibility for your application and any associated visa applications and you should conduct your own detailed research
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Agents will be given permission to discuss all aspects of your application with Newcastle College
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In some instances our agents may work with other agents (sometimes referred to as sub-agents). We do not have contracts in place with these partners, and do not support them in the same way that we work with our approved agents
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Some agents charge students a counselling fee and we advise you to clarify all charges in advance
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You should pay any course deposits or tuition fee payments directly to the College (NCG trading as Newcastle College) and not to an agent.
Complaints
The Agent Quality Framework (AQF) is a set of tools to enhance the experience of international students working with education agents and counsellors to apply to study in the UK.
It is designed to ensure agents and counsellors have the right knowledge of the UK as a study destination and understand the integrity of the UK visa and immigration system, to uphold the UK’s reputation as a world-class study destination,
As part of the AQF, we are required to provide students and applicants with a clear channel for lodging a complaint if you are unhappy with your experience of using a specific education agent. If you would like to submit a complaint please use our dedicated form.