Apply Now
Staff Current Student
0191 200 4000
Employers

Your courses

    Click Apply now above and continue to stage 2 where you can review and choose courses 2 to apply for.

    Apply Now

    Waterstons - Digital and Technology Solutions Professional Integrated Degree

    Waterstons

    • Location: Durham
    • Salary / Wage: Starting £20,000 rising to 26,000 throughout the apprenticeship
    • Possible Start Date: 9 September 2025
    • Application Deadline: 25 July 2025
    • Expected Duration: 24 months
    • Apprenticeship Level: Degree

    Apprenticeship Description

    As well as someone who loves IT, we're looking for someone with a passion for helping others and providing great customer service to our growing list of customers. 

    About the Role 

    As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests. 

    At the heart of the role is customer service. We're looking for someone who is friendly, patient, and understands that behind every ticket or call is a person who needs support. 

    We’re passionate about helping our apprentices grow and develop within the business. 

    To make sure we can support you we will require you in the office 4 days a week.  

    What We’re Looking For 

    • A genuine interest in problem solving and helping people 
    • Excellent customer service skills 
    • Strong communication skills 
    • A proactive attitude with a willingness to learn and develop

     

    What You’ll Gain 

    • A fully funded Digital and Technology Solutions Professional Integrated Degree
    • Real-world experience in a supportive IT environment that serves multiple customers 
    • Clear opportunities for long-term progression within the business 

     

    What You’ll Do on a Typical Day 

    • Provide outstanding customer service via phone and our ticketing system 
    • Triage incoming tickets and prioritise effectively 
    • Resolve incidents and service requests 
    • Learn and practise key IT processes including incident management, change control, and major incident response 
    • Work alongside experienced engineers and specialists to support our customers 

     

    Working Hours:

    8:30 till 17:00 Monday to Friday  

    Future Prospects: 

    To join one of our many functions  

    Services Desk as part of our 24h team  

    Infrastructure monitoring as part of 24h team  

    Backup assurance 

    Technical Services 

    ***3 POSITIONS AVAILABLE***

    You must have a grade 4 in Maths and English and also a LEVEL 3 QUALIIFICATION BTEC OR A LEVEL in any subject minimum PASS required to apply. 

    Apprenticeships Form

    Please complete the form below and a member of our team will be in touch shortly.

    First Name: *
    Last Name: *
    Email Address: *
    Telephone Number: *
    National Insurance Number: *
    Upload CV:

    Please upload your CV. We will use this to work out which level is right for you, and share relevant vacancies.

    Upload File:

    Please upload proof of your qualifications. This can be a pdf or screenshot which includes your full name and qualifications.

    Terms & Conditions

    We want you to know exactly what we do with your data and why we need the above information to process your enquiry. Please state that you have read and agree to our Privacy Policy. You must accept the NCG Privacy Policy to proceed.

    We'd love to contact you by email, phone, SMS and post with information about courses and events we think would interest you. Please let us know if you would like to continue to receive this information via: