Level 3 Business Administration - Newcastle International Academy Limited

Apprenticeship Description

Newcastle International School (NIS) is offering a full-time Business Administrator Apprenticeship. The position is ideally suited for a dynamic, hard-working candidate who is looking to develop an array of business administration and wider workplace skills, operating alongside experienced teaching and management staff at our school premise in the heart of Newcastle upon Tyne. As an SME, we pride ourselves on our ability to provide bespoke, high quality English language classes to students of all ages and from all over the world. 

What You'll Be Doing: 

Providing front-of-house, administrative and homestay coordination support to the school. This apprenticeship role is ideal for someone starting their career in business/office administration, combining hands-on experience with structured learning across three core areas of the school’s operations. 

1. Reception

• Act as the first point of contact for students, visitors, and callers. 

• Ensure all visitors sign in using the QR system. 

• Manage incoming phone calls, transferring or taking messages. 

• Support students with initial queries (e.g., placement tests, directions). 

• Process basic payments and issue receipts. 

• Help students with NHS/GP registration or general city orientation. 

• Helping organise and assist with social programme activities. 

2. Homestay Administration

• Maintain and update the Homestay Families spreadsheets (e.g., availability, documents, payments). 

• Contact hosts for updated gas certificates, DBS checks, and references. 

• Support with scheduling host visits and updating inspection logs. 

• File contracts, fire risk assessments, and inspection photos. 

• Handle sensitive communication between hosts, students, and staff diplomatically. 

• Ensure host compliance with British Council accreditation standards. 

3. Office Administration / Registration Support

• Assist with student registration and enrolment processes. 

• Input student data into the school database and help prepare induction packs. 

• Liaise with teaching and admin staff for class placement information. 

• Update course attendance and visa-related documentation as required. 

• Support the smooth flow of student records and filing. 

Working Hours: 

Monday - Friday: 9am - 5pm 

Essential Attributes 

• Willingness to learn and develop in a fast-paced, student-facing environment. 

• Professional and friendly manner, particularly when dealing with international students. 

• Strong attention to detail and good organisational skills. 

• Basic IT literacy – Excel, Word, Google Sheets/Forms. 

• Ability to handle confidential information responsibly. 

Desirable 

• Experience in a customer service or office setting. 

• Interest in working with young people and international visitors. 

• Familiarity with safeguarding and data protection principles (training provided). 

Upon the successful completion of the apprenticeship, progression into a full-time administration role would be considered.