Level 3 Business Administration - Minor Ops Limited

Apprenticeship Description

At My Eye Clinic, we help people achieve vision without glasses and contact lenses so they can lead a better quality of life. We use the latest technology and proven surgical techniques to ensure successful patient outcomes. 

We offer 8 main services— Cataract & Refractive, Dry Eyes, Eyelid Surgery, Macular Degeneration Treatment, Retinal Surgery, Glaucoma Treatment, YAG Laser, Hearing & Ear Wax Removal —each designed to meet the unique needs of our patients at different stages of their vision care journey. 

Are you eager to learn? Would you like to start your career in a dynamic and supportive environment?  

Imagine a job where your desire to develop and succeed is welcomed and encouraged. Picture yourself in a role where you’ll be challenged daily, work closely with experienced professionals, and see your efforts recognised and rewarded. As our receptionist, you’ll gain hands-on experience, develop your skills, and lay the foundation for future growth and success. We offer a generous 25 days annual leave plus all statutory holidays.  

What You'll Be Doing: 

We are looking to recruit a committed receptionist who will take pride in their career by providing exceptional customer service.  

As a receptionist, you will be the first point of contact for our patients, ensuring a seamless and positive experience. Your key responsibilities will include:  

• Warm Patient Welcome: Greet patients upon arrival, ensuring their comfort and guiding them through their visit.  

• Efficient Call Management: Handle incoming and outgoing telephone calls professionally, efficiently directing queries, and providing accurate information.  

• Appointment Scheduling: Expertly managing patient calendars and booking appointments using our dedicated patient management system.  

• Process Patient Payments: Handling face-to-face and telephone payments.  

• Patient Record Management: Ensuring accurate and up-to-date information is available in our patient management system and CRM system whilst ensuring patient confidentiality and GDPR compliance.  

• Accurate Data Management: Updating spreadsheets and databases, including Google Docs and Sheets.  

• Professional Email Correspondence: Manage incoming and outgoing email communications promptly and professionally.  

• General Clinic Administration: Performing essential office duties such as filing, scanning, and managing post, contributing to the smooth running of the clinic.  

We are looking for someone who is committed, motivated and determined to make a difference by going the extra mile.  

Working Hours: 

Monday to Friday, may include some weekend working.  

37.5 hours per week 

Hours may vary between 9am and 6pm 

What We Are Looking For: 

Grade 4 or above in GCSE English and Maths (or equivalent)  

• Be a Team Player 

• Willingness to learn and develop 

• Outstanding telephone manner 

• Excellent communication and interpersonal skills 

• Excellent attention to detail 

• Good computer skills  

• Ability to prioritise workload and use initiative  

Successful apprentices will have the opportunity to continue their career within the company.