Business Administrator Level 3 - Shine On

Apprenticeship Description

About Shine On

Shine On is a small, friendly charity based in Heaton, working mainly across the east of Newcastle. We deliver services and activities for older people, helping them remain independent, active, and connected. We also operate a community launderette and a small mobility aid service.

Our team offers a supportive and pleasant working environment. The office is located just off Heaton Road (near the Corner House pub), with excellent transport links and close to Chillingham Road’s shops and services.

About the Role

This apprenticeship provides a well-rounded introduction to business administration within a community-focused organisation. The successful candidate will gain valuable experience in office administration, data management, and customer service, while taking on personal responsibility for some service areas.

Key Duties and Responsibilities

• Handling incoming phone calls from service users, members of the public, and professionals making enquiries about our services.

• Entering information accurately into our data recording system.

• Producing regular reports from the data system.

• Creating worksheets for our Handyman and Laundry Run services.

• Maintaining a simple stock control system for mobility aids.

• Updating and maintaining online volunteer records.

• Assisting the Office Manager as needed, including:

  • Uploading and recording bills in our accounting system

  • Digital filing and photocopying

  • Stocktaking stationery supplies

  • Helping with hospitality

• Carrying out any other reasonable tasks requested by management.

Person Specification

Essential Skills and Qualities

• Friendly and confident telephone manner

• Good literacy and numeracy skills

• Willingness to learn and develop in the role

• Ability to ask questions and make suggestions

• Reliable, organised, and able to manage time effectively

Desirable

• Previous experience in an office or customer service environment (paid or voluntary)

• Interest in working within the charity or community sector

Working Hours:

Monday – Friday 9am – 5pm 

Training and Development

You will work towards a Level 3 Business Administrator Apprenticeship, gaining valuable practical experience alongside your studies. There is good potential for continued employment upon successful completion of the apprenticeship.

MUST HAVE GRADE 4 IN MATHS AND ENGLISH OR FUNCTIONAL SKILLS LEVEL 2.