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    The Little Haven Hotel - Customer Service Practitioner Level 2

    The Little Haven Hotel

    • Location: South Shields
    • Salary / Wage: national apprenticeship wage
    • Possible Start Date: 21 April 2024
    • Application Deadline: 29 May 2024
    • Expected Duration: 12 Months
    • Apprenticeship Level: Intermediate

    Apprenticeship Description

    Summary of vacancy:

    The Little Haven Hotel is situated on the sea front in South Shields. We are looking for a talented Apprentice Customer Service Practitioner to join our team. This position would suit a person who wants to be trained to deliver the highest level of customer service in the hospitality sector. All we ask for is, a genuine passion for pursuing a career in customer service within our reception department……we can show you the rest.

    Full Description of Position.

    • Greet our guests upon arrival and learn the check in/ check out procedure.
    • Create amazing first impressions and customer service.
    • Manage bookings over the telephone/ email.
    • Answering the telephone with a professional manner.
    • Provide relevant information to guests about the hotel facilities and local area.

    working week:

    30+ hour working week inclusive of college days, shifts include days, evenings, and weekends.

    Number of positions: 2

    What skills are the employer is looking for:

    • Passionate about working within the hospitality sector.
    • Aptitude to learn.
    • Team Player.

    Entry requirements: 

    Must have English and Maths grade 3 or above.

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